Products
Policies & Support
1. Orders & Shopping
Q: How do I place an order?
A: Simply browse our collections, select your preferred size and color, add the items to your cart, and proceed to checkout.
Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 1–2 hours of purchase. After processing, cancellations may not be possible. Please contact our support team immediately.
Q: Do you offer size guides?
A: Yes, each product page includes a detailed size chart to help you choose the right fit.
2. Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, PayPal, and COD (Cash on Delivery) in select locations.
Q: Is my payment secure?
A: Yes, all transactions are processed through secure, encrypted payment gateways.
Q: Do you offer EMI or installment options?
A: Yes, EMI options are available on major credit cards for eligible orders.
3. Shipping & Delivery
Q: What are your shipping charges?
A: We offer free shipping on orders above ₹999. For smaller orders, a nominal shipping fee applies.
Q: How long does delivery take?
A: Standard delivery takes 3–7 business days, depending on your location. Express shipping options are available at checkout.
Q: Do you ship internationally?
A: Yes, we deliver to multiple countries. International shipping charges and timelines vary by destination.
4. Returns & Refunds
Q: What is your return policy?
A: You can return unused and unworn items within 7 days of delivery. Tags must be intact.
Q: How do I initiate a return?
A: Go to "My Orders" → Select Item → Request Return. Our team will arrange a pickup if available in your area.
Q: How long will my refund take?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
5. Products & Stock
Q: Are the products authentic?
A: Yes, we guarantee 100% genuine and high-quality fashion products from trusted brands.
Q: What if the size/color I want is out of stock?
A: You can click “Notify Me” on the product page to receive updates when it’s back in stock.
6. Account & Support
Q: Do I need an account to shop?
A: You can checkout as a guest, but creating an account allows you to track orders, save favorites, and get personalized offers.
Q: How do I contact customer support?
A: You can reach us via email, live chat, or call our helpline (Mon–Sat, 9 AM – 8 PM).